Privacy Policy

Relay AI ("Relay AI", "we", "us") operates AI assistant software embedded on our clients' websites. This policy explains how we handle personal information.

1. Who is responsible

When our assistant runs on a client's website (e.g., a law firm), that client is the business/controller of the information you provide; Relay AI acts as their service provider/processor, handling data only to deliver the service on the client's behalf. This policy covers Relay AI's own handling; the client's own privacy policy also applies.

2. Information we collect

Through the chat assistant we may collect what a visitor voluntarily provides: name, phone, email, and the details they enter (e.g., the nature of an inquiry). We also collect limited technical data (timestamp, page URL, coarse device/browser info) to operate and secure the service. We do not intentionally collect special/sensitive categories beyond what a visitor chooses to type; visitors are told not to share sensitive information unnecessarily.

3. How we use it

Only to: (a) run the assistant and answer questions, (b) capture and route the inquiry to the client's system (CRM/email), (c) secure, debug and improve the service. We do not sell or share personal information for cross-context behavioral advertising, and we do not use it to train third-party public AI models.

4. AI disclosure

The assistant is artificial intelligence, not a human, and says so at the start of every conversation. It provides information and scheduling only.

5. Sharing

We share data with: the client the assistant serves (the recipient of the inquiry); infrastructure sub-processors strictly to run the service (e.g., hosting, the AI inference provider); and where required by law. A current list of sub-processors is available on request.

6. Your rights (CCPA/CPRA and similar state laws)

Depending on your state you may have rights to know, access, correct, delete, and opt out of sale/sharing (we do not sell/share). To exercise a right, contact us at [privacy@relay-ai.com] or the client whose site you used. We honor verified requests within the statutory window and do not discriminate for exercising rights.

7. Retention & security

We keep inquiry data only as long as needed to deliver it to the client and for a limited retention period ([e.g., 90 days]), then delete or de-identify it. Data is encrypted in transit and at rest and access is restricted.

8. SMS

If SMS is enabled, message/data rates may apply; reply STOP to opt out, HELP for help. We text consumers only with prior consent and operate registered A2P messaging.

9. Children

The service is not directed to children under 16 and we do not knowingly collect their data.

10. Contact

Relay AI — [entity, address] — [privacy@relay-ai.com].